Hit Life's High Notes

NSM will perform general checkups and maintain the instrument in “Good Playing Condition”. These services are included:

• NSM will make necessary adjustment and proper regulation of keys, valves or slides.
• NSM will replace any necessary pads, corks, felts or springs.
• NSM will remove any dents that affect the playability of the instrument (as determined by an NSM approved technician).
• NSM will pull stuck slides, valves or mouthpieces.
• NSM will clean and lubricate the instrument as necessary to improve playability. Chemical cleaning or ultrasonic cleaning is not included in the IMP and the customer is responsible for all basic cleaning and care.
• NSM will pin cracked wood on woodwind instruments if possible.
• NSM will perform basic repair to instrument cases. If NSM determines that a case replacement is necessary, the customer will be billed 50% of the list price of any case currently available in NSM’s inventory.
• A loaner instrument ill be provided, if available, during the time of the instrument repair.
• All repairs must be completed by an NSM approved technician and this agreement may be canceled at any time, without refund, if it is determined that the instrument has been damaged in any way by a repair technician outside of the NSM network.

The Instrument Maintenance Plan DOES NOT include the following:

• Chemical or Ultrasonic Cleaning.
• Intentional damage, negligent handling or abuse to the instrument (as determined by an authorized NSM repair technician).
• Cosmetic damage such as damage to the lacquer or silver-plated surfaces or dings/dents that do not affect the playability of the instrument.
• Replacement of any lost instrument parts.
• Accessory items such as reeds, lubricants, straps, bows (including bow hair), rosin, ligatures, strings, drum sticks, drum heads, gig bags, customized cases, mouthpieces, mouthpiece covers, cleaning rods.